Terms and Conditions

Gift Vouchers

Gift Vouchers cannot be redeemed for cash and are non-refundable.
Gift Vouchers can only be used to pay for treatments, they can be used for discounted treatments and for buying packages but not to buy other Gift Vouchers.
All Gift Vouchers can be redeemed only in person (they cannot be used to buy treatments online).
Robert Matzuzi, (Me Time Massage) does not accept liability for lost, stolen or damaged Gift Vouchers.
Gift Vouchers are available as Physical Gift Vouchers and E-Gift Vouchers (electronic version of Gift Vouchers sent to your email). Contact me if you wish to order a Paper Gift Voucher, this can be collected or sent to your home address (shipping fees apply). Robert Matzuzi, (Me Time Massage) does not accept liability for any damage (folded/broken Gift Voucher) caused by shipping. Alternatively you can buy an E-Gift Voucher from my website by clicking here.

When ordering an online E-Gift Voucher you are kindly requested to leave your contact information and not those ones of the recipient. This will allow me to contact you regarding your order. You will be then required to provide the name of the recipient in order for me to prepare the personalised E-Gift Voucher which will be sent to you by email/whatsapp within 7 days from the date of purchase.
If you do not get back to me with the information required as above within 7 days from the date of purchase a full refund of your Gift Voucher value will be issued.
Gift Vouchers must be shown at the treatment time (for E-Gift Vouchers, purchase confirmation email must to be shown or alternatively printed or electronic version of E-Gift Voucher).
Gift Vouchers are valid for 3 months from the date of purchase until the expiration date shown on the Paper Gift Voucher/confirmation purchase email for E-Gift Voucher and cannot be used after this time.
All Gift Vouchers are available for the value of £20, £40, £60, £80, £100, £120.
Gift Vouchers can be used in full or partially towards the payment of the treatment. If the treatment value is higher than the balance of your Gift Voucher, you will be asked to pay for the remaining cost by cash or card. Likewise, if the treatment value is lower than the balance of your Gift Voucher, the remaining balance will carry over for you to use another time.
Whilst all effort is made to ensure treatments are available as advertised, there may be times where certain treatments may be withdrawn at any time without prior notice. All treatments remain subject to availability.

Loyalty Card

The Loyalty Card is issued by and remain property of Robert Matzuzi  (Me Time Massage) which reserves the right to withdraw and alter scheme at any time without notice.
Photocopies of the Loyalty Card will not be valid.
Robert Matzuzi (Me Time Massage) does not accept liability for lost, stolen or damaged cards.
One Loyalty Card will be given to each new client and is to be used by one client only per card.
One loyalty point will be earned at each treatment (full price or discounted). Loyalty points will not be earned with free treatments.
Once nine stamps have been collected in accordance with terms and conditions, the client will be given a £15 off to be used on the tenth treatment within: Relaxing Massage/Deep Tissue Massage/Manual Lymphatic Drainage/Pregnancy Massage. The discount cannot be applied on packages and is not compatible with other offers and promotions. The £15 off treatment needs to be booked within 1 month or offer will be lost.
Loyalty Card is valid for 1 year from the date of issue.

Packages

Packages allow to get discount on treatments by purchasing them in block.
The full price of the package must be paid upfront before or at the time of the first treatment, a receipt as a proof of
purchase will be issued.
The purchasing of a package requires a commitment from the client to redeem the package within 3 months. Although there will be tolerance and flexibility, clients will be asked to make an effort to book the next treatment at each treatment and the interval between them should not exceed 3 weeks.

Hot Stone Massage, Cupping Therapy and Chair Massage Packages are not available for mobile service, they are only offered at my studio.

Packages are non-refundable and they cannot be changed with another package.

£5 Off At My Studio

For those who wish a treatment in the therapist’s studio a £5 discount is offered (coupon code to redeem the discount online is ATMYSTUDIO).
Offers apply for treatments of 60mins, 90mins and 120mins (excluded Packages as they are already discounted for Mobile Service within zones 1 and 2 Central London, Chair Massage, Hot Stone Massage and Cupping Therapy which are always and only offered at the studio).
Discount does not apply for Gift Vouchers.
Offer is not compatible with other offers and promotions.

Mobile Service

Mobile Service is offered at client’s home and hotel in central London within zones 1 and 2. An extra charge will be required outside these areas and for service in late evening.
Hot Stone Massage, Cupping Therapy and Chair Massage are not available for Mobile Service.